Refund and Returns Policy

# Return & Refund Policy

**Effective Date:** August 22, 2026
**Company:** Watch & Gadget BD

At **Watch & Gadget BD**, we are committed to providing quality watches, gadgets, and accessories to our customers. If you receive a damaged, defective, incorrect, or incomplete product, you may request a return or replacement according to the terms below.

## 1. Return Eligibility

A product may be eligible for return if:

* You received a damaged or defective product.
* You received the wrong product or an incorrect item.
* The product is missing essential parts or accessories.
* The product does not match the product ordered.

The product must be returned in its original condition, with its original packaging, accessories, tags, and invoice/order information where applicable.

## 2. Return Request Period

Customers must contact **Watch & Gadget BD within 3 days of receiving the product** to request a return or replacement.

Requests made after this period may not be accepted.

## 3. Non-Returnable Products

Products may not be eligible for return if:

* The product has been used, damaged, or modified by the customer.
* The product has physical damage caused after delivery.
* Original packaging, accessories, or important parts are missing.
* The issue is caused by improper use or maintenance.
* The return request is made after the specified return period.

## 4. Replacement

If the product is confirmed to be defective, damaged, or incorrectly delivered, we may offer a replacement of the same product, subject to availability.

If the same product is unavailable, we may provide an alternative solution or refund where applicable.

## 5. Refund Policy

Once the returned product has been received and inspected, we will inform you whether your refund request has been approved.

If approved, the refund will be processed through the applicable payment method or another mutually agreed method.

Refund processing time may vary depending on the payment provider or banking service.

## 6. Delivery Charges

If the return is due to an error on our part, such as sending the wrong or defective product, **Watch & Gadget BD** may cover the applicable return delivery cost.

If the return is due to a customer’s personal preference or other reasons not caused by us, return delivery charges may be the customer’s responsibility.

## 7. How to Request a Return

To request a return or replacement, please contact **Watch & Gadget BD** with:

* Order number
* Customer name
* Contact number
* Reason for return
* Photos or videos showing the issue, if applicable

Our support team will review the request and provide further instructions.

## 8. Order Cancellation

Customers may request cancellation before the order has been shipped. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

## 9. Policy Changes

**Watch & Gadget BD** reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page.

## 10. Contact Us

For any questions regarding returns, replacements, or refunds, please contact **Watch & Gadget BD** through our official customer support channels.

**Watch & Gadget BD**
Your trusted destination for watches, gadgets, and accessories.